Pay Class – 115
Characteristics of the Class
Under the supervision of the Communications Supervisor, performs varied clerical and specialized work in receiving and dispatching emergency service calls during an assigned shift. Work requires specialized knowledge of law enforcement dispatching policies and procedures. Work involves the receipt, answering, and transmission of messages and information to emergency services personnel. Work includes the providing of information both departmental and municipal to the public and to other interested parties. Work is performed with some independence in judgement and decision making within established policies, procedures, rules, regulations, and guidelines. Work is closely reviewed through observation, logs, and reports for results obtained. Performs other work as requested.
Examples of Duties:
1. Receives and answers incoming telephone calls for service, dispatches emergency services personnel, provides information to police personnel, the public, and to other organizations.
2. Utilizes NCIC and MULES systems, prepares logs and records, utilizes departments computer system for obtaining information to police personnel, the public and to other organizations.
3. Relays information to appropriate personnel, takes complaints from the public, types varied reports and other materials.
4. Monitors alarm systems, monitors surveillance cameras throughout the police department and jail/detention facility.
A. Training and Experience
High school diploma, GED, or other certificate of competency; one year of responsible secretarial/office experience, preferably in a law enforcement situation; or any equivalent combination of training and experience.
B. Knowledge, Abilities, and Skills
Knowledge of law enforcement terminology, FCC rules and regulations, department policies and procedures.
Communications Officer, Continued
Knowledge of modern office equipment, including radios, teletype machines, and computers.
Knowledge of the geography of the City and of the street numbering system.
Ability to learn municipal laws, codes, ordinances, procedures, dispatching codes, and procedures.
Ability to work effectively and courteously with the public and other employees.
Ability to function effectively during emergency situations.
Ability to communicate information to the public and to emergency services personnel.
Ability to communicate clearly orally and in writing.
Skill in typing with accuracy and speed as departmental needs dictate.
Skill in eliciting accurate information from citizens who may be emotionally upset, or in a life-threatening situation.